Refund policy

We want you drinking coffee you actually like. Here is exactly how that works, in plain language.

Your first order is risk free

If this is your first order with us and the coffee or tea is not for you, email us within 30 days of delivery and we will refund it in full. There is nothing to send back and no questions to answer. We would rather you tried us with no risk.

After your first order

Coffee and tea are perishable food products, so we are not able to accept returns on opened or unopened product after your first order. If something is wrong with what arrived, that is covered below and we will always make it right.

Damaged, wrong or missing items

Email us at whodatjava@gmail.com within 48 hours of delivery with a photo of the item and the packaging, and we will arrange a replacement or a refund. Please do check your box when it lands, because after 48 hours we are not able to process a damage claim.

If your tracking says delivered and the parcel is not there, contact us and we will help you trace it with USPS.

Cancellations and changes

Email us as soon as you can. If your order has not shipped yet we can almost always change or cancel it. Once it is with USPS it is out of our hands, and the options above apply instead.

How refunds are issued

Approved refunds go back to your original payment method. Your bank or card issuer usually posts it within 5 to 10 business days after we process it. Original shipping charges are not refunded unless the order arrived damaged or we made the mistake.

Gift cards and sale items

Gift cards are not refundable. Sale and clearance items are covered by exactly the same terms as everything else above.

Questions

Email whodatjava@gmail.com. We are in New Orleans, on Central time, and we answer within one business day.